March’s Quality Audit from the ARTC Digital Lab Playbook focuses on documenting general IVF lab CAP inspection preparations. This set of guidelines developed by the College of American Pathologists for quality laboratory environments ensures safety, precision, and accuracy!

Reach your quality improvement goals and higher standards of care for your patients, meet your regulatory requirements, and manage your laboratory more efficiently with ART Compass.

IVF labs are busier than ever. This month, we present you with a smart checklist of important and easily missed quality control items to ensure your lab is inspection ready. The ART Compass platform provides a digital method to track and control many of these items. 

IVF lab CAP Inspection Preparation

Preparing an IVF lab for inspection requires attention to detail, ensuring compliance with regulatory standards. Essential steps include verifying the presence of certificates such as CAP, CLIA, FDA, and tissue bank permits, prominently displayed for inspection. Quality control (QC) records are meticulously reviewed to confirm that no parameters have fallen out of range during patient service, with corrective actions duly noted for any deviations. It’s imperative to ensure that all instruments and tests are in control, with the director’s sign-off on QC activities. CAP flyers should be visibly posted, and certificates of analysis for product shipments must be checked for validity, marked “ok to use,” and securely stored for reference, potentially in ART Compass for easy retrieval.

Additionally, documenting MEA and sperm motility assays, especially for products not tested by the manufacturer, is crucial for quality assurance. Records of these assays can be efficiently maintained in ART Compass, ensuring compliance and facilitating inspection procedures. Furthermore, items certified by NIST should be appropriately calibrated to guarantee accuracy and reliability in laboratory operations. By adhering to this checklist and maintaining meticulous records, IVF labs can confidently prepare for inspections and uphold the highest standards of quality and compliance.

Top 4 MOST Cited IVF Lab Deficiencies.

Liquid Nitrogen Levels; The laboratory has a written procedure to monitor and maintain adequate liquid nitrogen (LN2) levels and temperatures for all critical storage containers.

Competency Assessment of Embryology Personnel; The competency of each person performing embryology procedures, including micromanipulation and other assisted reproductive technology techniques is assessed.

Alarm Monitoring; Alarms are monitored 24 hours/day (either remote or in the laboratory) and there is a written procedure for responding to alarms.

Monthly QC Review; Quality control data are reviewed and assessed at least monthly by the laboratory director or designee.


We hope you enjoy our reminder to prepare these ahead of your CAP inspections!

Make some time to ensure:


Addressing QC issues is important in identifying and communicating potential errors with IVF lab operations. Running a well-controlled IVF lab sure requires a lot of attention to the details, which makes regular QC inspections imperative!

SeptemberFDA Audit
OctoberStaff Audit
NovemberPatient Satisfaction and Security
DecemberSpace and Supplies
JanuaryPMs, Air Quality, and Deep Clean
FebruaryBiennial P&P Updates, Review, and Sign Off
MarchGrab bag! General Lab CAP Inspection Preparations
April
May
June
July
August
IVF Lab Digital Playbook

World Embryologist Day, is a special day in the world of healthcare as we come together to celebrate World Embryologist Day. On this occasion, we take a moment to recognize and honor the remarkable achievements of embryologists worldwide. These dedicated professionals play a pivotal role in both clinical embryology and groundbreaking research that continually advances the industry. Today, we delve into the fascinating stories of a few pioneering embryologists who have transitioned from their “hands-on” roles to becoming visionary leaders in technology startups. Let’s explore how they are leveraging cutting-edge technologies to make a profound impact on millions of lives.


The Crucial Role of Embryologists in Family Building:
Embryologists are unsung heroes in the realm of assisted reproductive technology (ART). They skillfully work behind the scenes, performing crucial tasks like in vitro fertilization (IVF), embryo culture and grading, and cryopreservation, to name a few. The success of countless couples’ dreams of starting a family owes a great deal to the dedication and expertise of these professionals, and is celebrated on World Embryologist Day, the birthdate of the world’s first IVF baby, Louise Joy Brown.
As technology and research continually evolve, so do the opportunities for embryologists to expand their horizons beyond the confines of a laboratory. Many of them have ventured into the world of startups, where they now play pivotal roles in driving innovation and creating groundbreaking solutions.


Empowering through Technology Startups:
We had the privilege to interview some incredible embryologists who have embraced their passion for cutting-edge technology and translated it into fruitful roles as executives and CEOs in tech startups. Their journey from being “hands-on” working embryologists to driving innovation has been truly inspiring.


AI Driven Embryo Selection Advancements:

Daniella Gilboa, CEO at AIVF,  a renowned embryologist, shared her experience of transitioning to the tech world. As the CEO of a fertility-focused startup, AIVF, she spearheads the development of AI-powered embryo selection algorithms. This technology revolutionizes the embryo screening process, significantly increasing the chances of a successful pregnancy while reducing emotional and financial burdens for couples undergoing IVF.


She says “I sometimes have flashbacks to my first week in an IVF lab. Which was overwhelming. About 20 years ago. It took me a couple of days to fall in love with this amazing profession. There’s a moment in time where it’s the embryologist, the patient and the physician, in the same room, just moments before embryo transfer. It’s this moment that encapsulates everything. It’s this moment when you know you can change people’s lives. I am honored to be an embryologist and more so, to lead the development of the next generation of IVF.” 


Gamete and Embryo Cryostorage Breakthroughs: 

Cynthia Hudson, VP Clinical Strategy at TMRW Life Sciences formerly a hands-on embryologist, is now the VP of Clinical Strategy at TMRW, specializing in gamete and embryo cryostorage automation. She leads a team of researchers working on innovative automated cryostorage hardware and software. This breakthrough robotics technology has far-reaching implications for individuals facing fertility challenges and those considering delaying parenthood by freezing gametes for long term storage.

She says “There is so much demand for fertility care that it will take all of us, and more, to solve the access to care problem. My path went from working as an embryologist to designing technology for embryologists to use in the laboratory. If we can improve the efficiency, safety, and standard of care, we can help more people that need us.”


The Power of Precision: PGT Technologies

Among the remarkable stories of embryologists transitioning to leadership roles in technology startups, we find those who have embarked on a journey into the realm of Preimplantation Genetic Testing (PGT). PGT is a cutting-edge technology that enables embryologists to screen embryos for genetic abnormalities before they are replaced. At the heart of their mission lies the development of advanced PGT technologies that offer unparalleled precision in identifying genetic anomalies in embryos. 


Charlene Alouf, PhD, HCLD, Medical Science Liaison, Genomic Prediction says “It has been an amazing transition – especially from someone with decades of experience that started during a very remedial time in IVF technology.  I really have gotten to know so many in the field and that is 50% of the satisfaction!”


Sheela Ali, PhD, HCLD, VP of Science and Innovation, Progenesis, “I have spent the last 15 years dedicating my career to human IVF, many times sacrificing personal time to my work. I have such a strong passion for the field and an even stronger passion for the families we are helping build. My time as an embryologist and laboratory director were monumental in identifying gaps in automation and technology for our IVF field. I made the decision to use my experience, education and skills to help bridge the gap between new and emerging technologies and  their proper availability and application in the IVF and Andrology laboratories by joining Progenesis. I find that the growth in my career has been exceptional as I broadened my reach by helping laboratories improve their practices, ultimately improving patient care and cycle outcomes. As the VP of Science and Innovation, with a single webinar, hands on workshop or conference, I address larger laboratory and clinical groups to maximize the positive impact, which ultimately translates to improved efficiencies. I can develop and grow the technology for the betterment of the patient and laboratory staff alike by assessing the current needs of the laboratory and clinicians.  I am an advocate for progressive and improved laboratory practices and strive to propose solutions and workflows that will reduce hardships of my fellow embryologists and andrologists. I have been fortunate that the relationships I have built over the years with my peers are strong and supportive.  It has been an exhilarating journey thus far and I look forward to continuously bringing the latest and greatest technologies to IVF laboratories.”


Global Professional Education Clinical Support In addition to the groundbreaking work of embryologists in technology startups, another essential aspect of the field is the Global Professional Education Clinical Support. Highly skilled embryologists, like Sourima Biswas Shivhare, of Cooper Surgical Fertility Solutions strive to strengthen the global community of embryologists and contribute to the continuous improvement of reproductive healthcare on a global scale. 


She says “It has been liberating; in my current role, I am truly able to embrace my love and curiosity for the field and help the field move forwards. Let’s say there are tools in a true ‘clinical scientists’ toolbox, which aren’t ‘allowed’ to be utilized in the regular lab. This makes them obliged, due to their love for the field, to move out in the direction of roles that are conducive and nurturing of the true scientist. Bottom line, embryologists are being used/trained as technicians, not given the scope to nurture their brains. Having even the most basic understanding of the potential and the necessity for automation in the lab, in fact we should be training more brains than hands.”


On the Occasion of Word Embryologist Day 2023
On this World Embryologist Day, we celebrate the achievements of embryologists worldwide and the profound impact they have on countless lives. These passionate individuals not only excel in clinical embryology but are also instrumental in driving technological advancements that shape the future of reproductive healthcare.


As we applaud their dedication, let us also acknowledge the remarkable journey of those who have embraced leadership roles in technology startups. Their vision, paired with their expertise, has given rise to cutting-edge solutions that hold the promise of helping millions achieve their dreams of building a family.


Together, as a global community, we honor and appreciate the invaluable contributions of these exceptional individuals, and we look forward to a future where technology and human ingenuity continue to work hand in hand for the betterment of reproductive health worldwide. Happy World Embryologist Day!

Competency Assessment vs Proficiency Testing. Do IVF Labs Need Both? Tl;DR – YES! We explain why.

Competency Assessment and Proficiency Testing
Competency Assessment and Proficiency Testing

“One thing worse than training employees and losing them… is not training them and keeping them.” -Ed Metcalf

Competency Assessment vs Proficiency Testing. Does my IVF lab need to perform both? The short answer is yes!

Learning Objectives

— What is the difference between proficiency testing and competency assessment?

— When do you need to perform PT?

— When do you need to perform CA?

— What are the 6 elements needed to perform a CAP level CA?

— When do you need to perform PT?

— Define the criteria for satisfactory proficiency testing (PT) performance.

— Describe the consequences of unsatisfactory performance of a PT event.

— Take the appropriate steps to investigate a PT failure.

— Discuss the advantages of standardization and digitization for documentation of training, performance, and corrective actions.

Until each staff member has documented training, followed by successful assessment of competency of that task, they should not be permitted to perform or result patient testing independently of their trainer. Embryologist training, competency acquisition and documentation of these activities for inspections hasn’t advanced in 40 years, until now. ART Compass is outsmarting the embryologist shortage, reducing non-conformance events, and helping you pass quality inspections, defeating CAPs number one most cited deficiency, staff-related checklist items- download our complete full length, peer reviewed study here, “Assuring quality in assisted reproduction laboratories: assessing the performance of ART Compass – a digital ART staff management platform.”

Whether you’re subject to CLIA, CAP or your local state DOH requirements, you will be required to provide proof (documentation) of both training AND competency for each employee, for each task that they perform. Documentation of all of these tasks can be organized through the use of advanced digital IVF lab management tools, like ART Compass. ART Compass helps savvy IVF lab directors keep track of what each staff members’ specific job junctions include, which they need to be trained in, and which tasks have been completed by each trainer.

Proficiency Testing

Before passage of the Clinical Laboratory Improvement Amendments of 1988 (CLIA), participation in proficiency testing (PT) was voluntary for many labs and the standards for these tests were not defined. With passage of CLIA ‘88, proficiency testing evolved from an educational self-assessment and improvement tool to the primary measure of continued reimbursement and licensure.

Proficiency testing determines the performance of individuals for specific tests or measurements. Performance on PT has been found to be an indicator of the quality of patient testing. By CLIA standards, clinical laboratories are required to enroll in a CMS-approved PT program for all regulated nonwaived testing, and their performance is compared to a target value using statutory criteria for acceptable performance. For nonregulated, nonwaived testing or for tests that have no formal PT available, CLIA requires alternative assessment, twice per year.

Failure of a single event (<80%, or <100% for immunohematology) requires an investigation to ensure that processes were followed correctly throughout all phases of testing: preanalytic, analytic, and postanalytic. This type of unsuccessful performance does not require that a response be returned to the PT program or to the facility’s accreditation agency. However, if two consecutive events or two out of three consecutive events for the same procedure receive an unsuccessful grading, consequences are more severe. The laboratory must take steps to discontinue the procedure. It is best to notify the accrediting agency of the voluntary discontinuance before the accrediting agency notifies the laboratory.

Next, the problem should be investigated, corrective action implemented, and two consecutive successful PT events must be performed. The events can be independently obtained through the ART Compass program. Finally, the accrediting agency must be notified of the corrective action and the intent to reinstate testing.

Embryology procedures fall under nonregulated, nonwaived testing. This requirement can be met by subscribing to a formal program, such as ART Compass, which offers testing for all embryology procedures. The target values in ARTC are determined two ways: by the mean of all peer participant responses after removal of outliers, and by IVF Lab Director consensus. Acceptable performance is considered to be 80%.

You may access a Proficiency Testing Policy and Procedure in ART Compass, by logging in online via a Chrome Browser and navigating to the green tab “Documents and Forms,” then click on the “Quality” folder. Use the “Show to” feature to select any individual who needs to read and review the policy.

Competency Assessment

Embryologist competency assessment is an ongoing, continuous process of monitoring individuals’ abilities to perform their specific job functions.

Once training has been completed and documented in ART Compass, you will assess each staff member’s clinical decision-making ability to successfully perform these tasks using our robust suite of subjective “surveys.” This is their competency, where you assess if the training was successful and staff are able to perform each assigned task correctly.

You may access a Competency Assessment Policy and Procedure in ART Compass, by logging in online via a Chrome Browser and navigating to the green tab “Documents and Forms,” then click on the “Quality” folder. Use the “Show to” feature to select any individual who needs to read and review the policy.

CAP Requirements for Competency Assessment:

ART Compass contains a robust suite of tools for staff management, including a Staff-Quality Audit and subjective competency assessments for each embryology procedure, as well as objective surveys for topics of interest such as Media and pH, FDA regulations, HIPAA Compliance, PPE and Bloodborne Pathogens and much more! Two ART Compass digital tools, a conventional checklist and our Competency Assessment 2.0 document capture module (use your phone camera to record evidence) will guide your competency evaluations and document evidence of completion for all required procedural steps.

To fully demonstrate successful competency all 6 of the following elements must be documented for each employee, for each task:

Direct observation of routine patient testing — Watch (and snap a picture!) as employee performs routine work processes and procedures, including; patient preparation, specimen handling, processing, and testing.

Monitoring the recording and reporting of test results — Review worksheets, computer printouts, or manual test logs for results or entries that are incorrect or incomplete. The worksheets, logs, and printouts should be compared to final test reports, evaluated turnaround times, and for compliance with policies and procedures.

Review of intermediate test results, records, and proficiency testing results — Review testing documentation, to include test results or worksheets, documentation forms, QC logs, proficiency testing documentation, and other applicable documentation for completion of proper policies and procedure. Documentation of review will include follow up of corrective action related to problems in the laboratory.

Direct observation of instrument maintenance and function checks — Watch employee perform instrument maintenance and function checks as compared to documentation for completeness and correctness of process and expected outcome.

Assessment of test performance through testing previously analyzed specimens, internal blind testing samples or external proficiency testing samples — Assessment of previously tested samples; internal blind samples or external proficiency testing samples.

Assessment of problem-solving skills — Include review of problem logs, incident reports, and QC failures; Review corrective actions employed to resolve the problem. Personnel interviews (staff narrative) may also be included for documentation.

PT Failure: Now What?

Unsatisfactory PT performance makes up approximately 3.2% of all CMS survey deficiencies. Inappropriate PT enrollment makes up 1.8%, and failure to perform alternative assessment of nonregulated testing makes up 6% of deficiencies (Yost, 2011). The suggested steps for investigating PT failure are:

  1. Survey Materials: On receipt of the survey materials, verify that they were received in acceptable condition. Should any unacceptable conditions or criteria be noted, notify the PT program as soon as possible for shipment of replacement samples. Ensure that the samples are stored according to the manufacturers’ instructions until analysis.
  2. Clerical Error: Errors of this type are the most commonly reported and may be of various types. They include typographical errors as well as errors related to interpretation, transcription, transposition, misidentification, answer-form coding, miscalculation, or acceptance of a nonlinear result. Manual entry offers more chance for transcription or transposition errors. Electronic entry still allows for incorrect keystrokes and/or options to be submitted.
  3. Technical Problems: The most common assumption when assessing technical issues is that the reagent and/or instrumentation reported an inaccurate result. This may be exhibited by the quality control value falling out of the acceptable range for the analyte and the run being accepted. Quality control results that demonstrate excessive repeats, shifts, or trends may also affect PT results and should be carefully scrutinized in the investigation.
  4. Method Problems: These types of errors include instrument problems, maintenance issues, or faulty reagents and/or standards. Verify that the instrument was within performance guidelines the day of PT. Were there repairs or component replacements recently done that could have affected the PT results?
  5. Could the error have affected patient testing? If so, document the actions taken to ensure that the patient testing reported at the time of the unsatisfactory PT was valid or whether amendment is needed. It is necessary to notify providers if any inaccurate results were reported.
  6. The final steps of the investigation are to determine the problem(s) and summarize the findings in your documentation. Include any supporting documents for the findings. These may include proficiency report records, instrument data, quality control records, calibration records, maintenance logs, and any other records found to be of assistance. Document the corrective action taken to remedy the problem and that steps that will be taken to prevent the problem from recurring.

Documenting PT performance in ARTC

A logical approach and use of a standardized investigation forms may be a reassurance that possible critical steps in the investigative process were not overlooked, and variables were examined for the root cause of unsatisfactory proficiency testing performance. You can find free resources in ART Compass to troubleshoot failed or unsatisfactory PT events. 1. In the surveys module of ARTC you will find The IVF Lab Digital Playbook -> Investigation of Proficiency Testing Results.  2. Access ARTC online, navigate to the green tab “Documents and Forms” and assign the “Investigation of Proficiency Testing Results”to a staff member.

Artificial Intelligence
Artificial Intelligence for Embryo Selection is here!

Embryo Selection has been proposed as one of the top Infertility research priorities. Healthcare professionals, people with fertility problems and infertility researchers (healthcare funders, healthcare providers, healthcare regulators, research funding bodies and researchers) were brought together in an open and transparent process resulting in an article that was published in Human Reproduction in November 2020 outlining the top future infertility-related research priorities. The initial survey was completed by 388 participants from 40 countries, and 423 potential research questions were submitted. Fourteen clinical practice guidelines and 162 Cochrane systematic reviews identified a further 236 potential research questions.

The top 10 infertility research priorities for the four areas of male infertility, female and unexplained infertility, medically assisted reproduction and ethics, access and organization of care for people with fertility problems were identified. These top ten research priorities in each topic area outline the most pressing clinical needs as perceived by healthcare professionals, people with fertility problems and others, to assist research funding organizations and researchers to develop their future research agenda.

This post discusses research priority #4: What is the optimal method of embryo selection in IVF cycles?


There are three techniques for imaging live, transparent specimens.

Phase contrast passes light through the sample, so the image is light and dark based on the DENSITY of the sample. HMC (Hofmann Modulation Contrast) and DIC are very similar- both are rendering an image based on the rate of change in the optical path- the slope. However, they do it different ways. In HMC a filter is used to amplify certain signals- in this case, the signal is light that has refracted as it passed through the sample. In DIC light is split into parallel beams and directed at the specimen, then they are further affected as they pass through the specimen, then recombined and analyzed on the other side. DIC relies on waves of light interfering (or not) with each other. The major problem with phase contrast is that it produces “halos” of light. The major problem with DIC is that orientation of the sample matters a lot (so swimming sperm- as they change their orientation- would not be good to view with it). Additionally, you must use glass coverslips/ slides or plates with the same refractive index – whereas with HMC you can use a plastic dish, PVP etc all having different refractive indices than the sample.

Interested in Embryologist Training and KPI management? Book a one on one meeting with ART Compass today! Missed our Digital Staff Management and Novel KPI Webinar? Catch the replay, anytime, on demand!!

Standardized Embryologist Training and Competency and Novel KPIs for Digital IVF Labs
Standardized Embryologist Training and Competency and Novel KPIs for Digital IVF Labs

“One thing worse than training employees and losing them… is not training them and keeping them.” -Ed Metcalf

IVF labs have been affected by unprecedented workforce shortages, and are at the forefront of a great wave of pending retirements. Less skilled and experienced staff means there is more room for grave errors to occur, and less people than ever to lead the training of new staff. Until each staff member has documented training, followed by successful assessment of competency of that task, they should not be permitted to perform or result patient testing independently of their trainer. Embryologist training, competency acquisition and documentation of these activities for inspections hasn’t advanced in 40 years, until now. ART Compass is  outsmarting the workforce shortage, reducing non-conformance events, and helping you pass quality inspections, defeating CAPs number one most cited deficiency, staff related checklist items. 

Whether you’re subject to CLIA, CAP or your local state DOH requirements, you will be required to provide proof (documentation) of both training AND competency for each employee, for each task that they perform. Documentation of all of these tasks can be organized through the use of advanced digital IVF lab management tools, like ART Compass. ART Compass helps savvy IVF lab directors keep track of what each staff members’ specific job functions include, which ones they will need to be trained on, and which tasks have been completed by each trainer. Competency assessment is an ongoing, continuous process of monitoring individuals’ abilities to perform their specific job functions.

When Embryologist Training is Complete- Maintain Competencies and KPIs

Once training has been completed and documented in ART Compass, you will assess each staff member’s ability to successfully perform these tasks using our robust suite of subjective “surveys”. This is competency, where you will assess if the training was successful and if staff can perform each assigned task correctly. ART Compass contains competency assessments for every embryology procedure. To fully demonstrate successful competency all 6 of the CAP Checklist items must be documented for each employee, for each task. 

Our webinar will detail the ART Compass platform to standardize competency assessment, ART lab training, and reduce new staff on-boarding time and much more, including discussion of the KPIs or the future – in a fully digital embryology lab! 

How can ART Compass Help?

ART Compass is a mobile application for the assisted reproductive technology (ART) industry that puts physicians, administrators, and lab staff on the “same page” as their patients. It is a LIMS , a patient portal, and a laboratory quality management system. It documents IVF staff clinical decision-making, streamlines reporting, and automates data analysis.

Apple App Store:

https://itunes.apple.com/us/app/art-compass/id1442048939?mt=8

Google Play Store:

https://play.google.com/store/apps/details?id=com.artproficiencyapp

We achieve this unprecedented level of information management, starting in the heart of any clinical practice: the IVF (in vitro fertilization) laboratory. The IVF laboratory is responsible for creating the patient’s embryos, reporting their quality, status, and genetic results to both patients and physicians.

ART Compass takes the pain out of managing dozens of parameters for automated regulatory reporting, simplifying the quality control workflow for labs, saving time and money, all while simultaneously improving patient care by providing direct and timely access to hundreds of data points pertaining to each patient’s IVF cycle.

Physicians go on to use this information to make clinical care decisions, such as which embryo to transfer. Administrators use this information to track pregnancy and success rates for their clinic. Patients have a secure and HIPAA compliant portal to view their frozen embryo inventory, and IVF cycle information, and direct access to physicians and laboratory staff.

www.artcompass.io

While you are here… check out the entire ARTC digital Playbook…


SeptemberFDA Audit
OctoberStaff Audit
NovemberPatient Satisfaction and Security
DecemberSpace and Supplies
JanuaryPMs, Air Quality, and Deep Clean
FebruaryBiennial P&P Updates, Review, and Sign Off
March
April
May
June
July
August
The ARTC IVF Lab Playbook!

The ART Compass (ARTC) patient IVF app increases IVF Patient satisfaction.
We launched our patient survey tools just 6 months ago to fulfill the regulatory requirements of the IVF lab, but already our results are yielding interesting and actionable results for IVF clinics. 

This post is all about IVF patient satisfaction and HIPAA Compliance! We provide you with a month’s schedule of specific quality assurance activities to keep your IVF lab compliant with FDA Title 21 Code of Federal Regulations (CFR) Part 1271 and College of American Pathologist inspections. In the month of November, we will tackle CAP Checklist items GEN.20335- Customer Satisfaction and GEN.41303- Patient Confidentiality, and provide background on HIPAA and CAP requirements.

Remember to start each month’s quality audit off by opening the ART Compass mobile app or web platform and navigating to Surveys -> IVF Lab Quality Playbook and then marking each activity as “in progress” before assigning the monthly survey to your staff. When taking your quality systems from good to great, this is a GREAT way to perform a staff- training activity, and document and ensure quality audits are performed continuously throughout the year and not just before an inspection!

To satisfy CAP requirements, your IVF laboratory must measure the satisfaction of clients (e.g., healthcare providers, patients, referring laboratories, nurses) for IVF laboratory services every two years (minimally). The laboratory must also ensure that internal and external storage and transfer of data maintains patient confidentiality and security. Written procedures must address patient confidentially during transfer of data to external referral laboratories or other service providers. This must include cloud based computing (eg, for storage of confidential data). Lastly, the IVF laboratory must audit compliance with the procedures at least annually.

Patient Satisfaction

The College of American Pathologists says “Satisfaction metrics are important for understanding the needs of clients to improve laboratory services. Experience has shown that surveys are more informative if they are conducted anonymously and allow for open ended comments. The sample size should be adequate. A numeric satisfaction scale allows for calculation of statistics.”

Is your IVF lab following these recommendations for IVF patient satisfaction?

Is your IVF patient experience data actionable?

Staying on top of patient service issues is challenging, even with a well-equipped patient experience team. Most healthcare organizations use traditional paper surveys to track and monitor patient satisfaction metrics, but cutting-edge IVF Practices, healthcare administrators, and chief experience officers need real-time insights that are tied to patient experience goals. IVF clinics often operate on the narrowest of margins, which means losing even one patient over poor customer service is one too many! Complicating matters, most IVF clinics still use traditional paper surveys to track and monitor patient satisfaction metrics, putting them at a huge disadvantage in terms of identifying service recovery opportunities. Some IVF clinics may even intentionally make it difficult or unappealing for the customer to provide feedback with inaccessible surveys that are difficult to access or time consuming to fill out.

The ART Compass platform makes it easy for patients to provide real-time feedback — and even easier for fertility doctors (reproductive endocrinologists and infertility specialists or REIs) to improve service and IVF patient satisfaction based on this feedback. The ART Compass patient app includes intake forms, satisfaction surveys, and other types of surveys for patient education and shared decision making with physicians. Critically, this shifts the focus onto the patient and promotes a culture of service excellence.

The goals of patient satisfaction are;

Higher patient satisfaction and loyalty

Staff see how better experience impacts their role

More informed patient decision-making

Enable continuous improvement

Leverage evidence-based frameworks

HIPAA Compliance

Showcase your comprehensive commitment to healthcare data security with the ART Compass platform!

What is HIPAA and what is its purpose? HIPAA, the Healthcare Insurance Portability and Accountability Act, was signed into law on August 21, 1996. HIPAA’s overarching goal is to keep patients’ protected health information (PHI) safe and secure, whether it exists in a physical or electronic form. HIPAA was created to improve the portability and accountability of health insurance coverage for employees moving between jobs. HIPAA was also created to deal with waste, fraud, and abuse in health insurance and delivery of healthcare, as well as to promote the use of medical savings accounts, provide coverage for employees with pre-existing medical conditions, and simplify the administration of health insurance.

HIPAA’s goal is to keep patients’ protected health information (PHI) safe and secure, whether it exists in a physical or electronic form. If your company stores or processes any sort of PHI, you must be HIPAA-compliant. To become HIPAA-compliant, your company must establish clear policies and procedures for how you manage PHI. The HIPAA Privacy Rule requires all Covered Entities to have a signed Business Associate Agreement (BAA) with any Business Associate they engage with that may come in contact with PHI. Every IVF Lab has risks. Take some time to identify the unique risks for your IVF Lab and the patients whose PHI you process, describe their cause, and outline steps you’ve taken to lessen their potential impact.

Your IVF Lab will want to develop and implement a system for tracking policies, processes, procedures, documents, and related compliance materials. Your goal is to maintain compliance with HIPAA’s various component elements, to track any changes in ongoing HIPAA regulations, and to establish and maintain organizational processes for gathering compliance metrics.

Achieving HIPAA compliance isn’t a matter of proving the IVF lab’s adherence to a single static standard. HIPAA’s rules and requirements are intentionally broad and flexible to accommodate the range of types and sizes of covered entities and business associates that create, access, process, or store protected health information (PHI), and that must thus comply with HIPAA.

The ART Compass HIPAA Promise

Cloud environments are widely used across the United States to store PHI. At ART Compass, we only use Amazon Web Servers and products that are HIPAA compliant, Amazon provides extensive documentation for their HIPAA Compliant products.

https://aws.amazon.com/compliance/hipaa-compliance

There are many features built into ARTC for security- for example the “admin” account type  provides Human Resources functions to immediately cut off staff access in the event of untimely separation. We also require that laboratory staff accounts to be accepted by the IVF lab director, and all email accounts must be verified. Our mobile apps leverage smartphone biometric technology- either thumbprint or Face ID, couples with “automatic timeouts” to further ensure privacy.

On the patient app side, patients will invite their own partner to join the medical record. A “One Time Password” (OTP) is sent to the partner via email, which must be authenticated by adding the email of the patient. Additionally, we provide a “separate records” feature in the event a couple must separate their medical records.

ART Compass sends data to the database using the REST API. The REST API was developed with the laravel framework. Protecting patient data at this point of transmission has been identified as a critical factor, so for this we use the “Passport authentication” method in laravel to authenticate the information, while avoiding security threats during data transfer. Statistical reports will also be visible in the administrative panel, access to which is controlled by login and authentication that has also been developed in the laravel framework.

The ART Compass Database is also protected with encryption techniques so that the raw values of the database cannot be decoded, including passwords. A MySQL database provides security by default, and data is transferred using “Passport” as an authentication technique allowed by HIPAA.

We provide a standard Business Associate Agreement for compliance with HIPAA Rules and Regulations (in your app under Settings -> Legal Agreements).

One Month Schedule of Patient Satisfaction and HIPAA related IVF Lab QA Activities

Start each month by answering “In Progress” to each question, then assign this survey to junior staff using the “assign” button. This will document both continuing education and quality assurance activities.

Proctor patient satisfaction surveysEasily collect data with the ART Compass Patient App!
Compile results of surveys and distribute to relevant departmentsReview positive and negative feedback. Define actionable goals,
Review incident or occurrence reports relating to HIPAA complianceEnsure that staff know what constitutes a HIPAA breach, and how to document and report a breach. Quality systems should track security incidents, document, and report all breaches.
Referral Providers Satisfaction SurveysSurvey the Physicians who refer patients to the IVF practice. Do they have any valuable feedback to ensure high levels of patient care?
Review the U.S.Dept of Health and Human Services Office for Civil Rights Audit ProtocolPerform a readiness assessment and evaluate your IVF lab’s security processes. https://www.hhs.gov/hipaa/for-professionals/compliance-enforcement/audit/protocol/index.html
Schedule annual HIPAA training for all employees.Distribute HIPAA Policies and ensure staff read and attest to their review. (you can use ART Compass to document yearly policy sign off activities.
Assess HIPAA Knowledge with the ARTC HIPAA Survey.Assign staff the HIPAA Compliance survey (continuing education) to document employee processes, training, and attestations
Build a year-round risk management program to continuously assess risk.Understanding the ins and outs of HIPAA compliance means understanding the costs or non-compliance and integrates continuous monitoring to manage the risks of non compliance.
Occasionally, contractors (ATime or Puah) will have access to patient data.Ensure that any contractors have signed a BAA or NDA.
Institute an annual review process, with the ARTC IVF Lab Digital Playbook!Annually assess compliance activities against HIPAA rules, and updates to HIPAA.
November Schedule of IVF Patient Related Quality Assurance Activities
September FDA Audit
October Staff Audit
November Patient Satisfaction and Security
December Space and Supplies
January Preventative Maintenance, Air Quality, and Deep Clean
February Biennial P&P Updates, Review, and Sign Off
MarchGeneral IVF lab CAP Inspection Preparations
April
May
June
July
August
The ARTC IVF Lab Playbook!
ivf quality control

Staff Quality Assurance

Staff quality assurance audits are extremely important for IVF labs! Competency and related metrics are the number one most cited IVF laboratory inspection deficiency. Embryology and andrology procedures are subjective, complex, and difficult to standardize. The lack of rigorously standardized laboratory protocols and strict quality control (QC) confounds even the best laboratories. Easily ensuring compliance with LQMS, CLIA, and WHO standards is an invaluable tool for clinics and laboratory directors. Accurate laboratory test results depend on staff being competent to perform a range of procedures and competency assessments are part of a laboratory’s quality documents, and should be periodically reviewed and used for continuous improvement.

Staff Management

You may have spent 25 years attaining the highest levels of precision and accuracy in your embryology procedures., but has anyone ever taught you how to manage staff? A rock solid team and happy balanced working environment are the keys to effective staff management and longevity of embryology teams. Teams that have played together for a long time are winning teams, teams with high embryologist turnover and burnout are constantly destabilized. In the ARTC IVF Lab Playbook, the month of October is all about preparing for the coming year. Effective staff management is a skill that IVF lab Directors can learn. Here are our suggestions!

One Month Schedule of Staff related IVF Lab QA Activities

The lab director or quality manager should each month by answering “In Progress” to each question, then assign this survey to junior staff using the “assign” function. As activities are completed or learned about, each item is marked “Complete”. This will document both continuing education and quality assurance activities.

Competency assessments for each procedure in lab. Particularly, for clinical decisions.Give your answers first in the ART Compass app, then assign surveys to staff: Some fun ones? Where to nick sperm tail. Where to hatch on Day 3. How to hatch blast for FET, choose to freeze or discard, to biopsy or culture more, fertilization, egg maturity, grading for day 3 / blast systems. For FETs, transfer or thaw another?
Eye color surveyStaff meeting to review why seeing the color red is important in an embryology lab. Assign “All About Media and pH” and “Color Vision” in ARTC. Document color vision for staff file.
Training documents up to dateReview training stats, 6 month review, one year review for trainees.
Annual procedure evaluationsDocument 6 CAP checklist items for fully trained embryologists yearly.
Assess the IVF Lab Supervisor’s ability to supervise. Embryology supervisors must have at least one year of supervisory experience in all aspects of embryology performed by the laboratory or a minimum of 60 cycles over a period of not less than six months. Furthermore, the performance of section directors/technical supervisors, general supervisors should be separately assessed and satisfactory.
Lab Director Annual ReviewLab directors can benefit from a Lean 6 Sigma approach. Gather performance reviews from someone below you, at the same level as you, and above you. What are your blind spots? Where do you excel?
Continuing Education Review and plan for upcoming yearThere must be a functional continuing laboratory education program adequate to meet the needs of all personnel. The ARTC IVF Lab playbook provides suggestions for CE activities for each month, and methods for easy documentation and automated follow up. Additionally, discuss with staff research interests, desire to attend conferences and dates, and plan the advanced off-site plan for continuing education.
Staff degree or certificate postedCertificates can be posted above computer work stations.
Update personnel records.Upload job descriptions, CV, resume, transcripts for foreign degrees, and continuing education certificates to your ARTC profile.
Update Organization ChartThere must be an organizational chart for the laboratory, or a narrative description that describes the reporting relationships among the laboratory’s owner or management, the laboratory director, section director(s)/technical supervisor(s), technical consultant(s), clinical consultant(s), and supervisor(s)/general supervisor(s), as appropriate.
Order Holiday or World Embryologist Day GiftsGreat gifts for embryologists can be found here, here and here!
Plan Holiday PartyWhere will your team celebrate the years achievements and accomplishments, and bond together outside of work? A restaurant, bar, or park?
October Schedule of IVF Staff Related Quality Assurance Activities

CLIA regulations require laboratories to participate in some form of proficiency testing (PT) for every test that they perform on patient specimens at an interval of not less than twice per year. Accrediting agencies may have their own PT requirements for non-diagnostic tests or services such as those provided by the Embryology laboratory. Examples of testing that requires a minimum of an alternative assessment (not external PT) include sperm morphology, sperm motility, sperm choice for ICSI, where to nick a sperm tail and all embryology procedures/tests; oocyte maturity, fertilization check, day 3 grading, day 3 hatching, blastocyst grading, decision to freeze, decision to biopsy, decision to transfer or thaw another among others.

ART Compass provides HIPAA-compliant ways to assess the clinical decision making of ART laboratory staff for andrology and embryology competency. The competency assessment modules provide standardized instructions to test-takers and can be used to measure inter and intra- technologist variability between embryologists. Competency assessment surveys have been designed to allow the ART/ IVF laboratory director to gain insight into the clinical decision making of the most senior staff and compare that to junior staff members. For example, for choice of sperm for ICSI, or top choice of embryo for cryopreservation, biopsy, and transfer, and inform the key performance indicators (KPIs) used to continuously monitor and assess culture conditions. Mobile application technology was designed to allow standardized specimens to be served to each technologist at each study site simultaneously, allowing even very small IVF clinics to compare an individual technician’s values to the mean of all technicians and to technicians in a central laboratory. Test pictures, videos, and written test questions are randomly refreshed from a large database of multimedia files to eliminate bias.

Current assessments methodologies are extremely limited, perhaps to just one cleavage stage embryo and one blastocyst image every 6 months, and they cannot be customized to a lab’s own grading system or clinical question(s) of interest to that particular lab. ART Compass assessments are unlimited and completely customizable- from the images to the buttons to the test directions and the pre-test video can deliver learning content or instructions and demonstrations. They have also been validated and you can read more in JARG and Human Reproduction.

ART Compass Features

The mobile app documents ALL aspects of laboratory information assessment, not just for embryos and sperm but including; basic lab, continuing education, biohazard safety, handwashing, color vision, and FDA regulations among many others. ART Compass provides standard forms used by all employees. It documents competency assessment records, time and date stamps results, and is completely confidential. These records become part of the laboratory’s quality documents, and can be periodically reviewed and used for continuous improvement and quality assurance.

WHO Competency Assessment Procedure RecommendationsART Compass Features 
The assessor contacts the employee in advance to inform her/ him that the assessment will be done at a prearranged time.Push notifications, employee dashboard, application inbox. 
The assessment can be done while the employee is performing tasks using routine sample images.Smart-phone design allows for integration into daily work flow. Multimedia image and video databases eliminate bias and are more similar to routine sample analysis. 
The assessment is done by a specified method previously described and is recorded in a digital “logbook.”Standardized test protocols and check for understanding modules. A digital record is permanently saved to the administrator console and displayed in director and technologist dashboards.
The results of the assessment are shared with the employee.Technologist dashboard 
A remedial action plan is developed defining required retraining.The app communicates specific steps to be taken to correct the problem with related deadlines, date and time stamped, through the inbox. For example, the employee may need an updated version of the standard operating protocol (SOP).
The employee is asked to acknowledge the assessment, related action plan, and reassessment. Inbox records the interaction and response and date and time stamps it. Tests attempted, completed and passed, or tests to be re-attempted are prominently displayed through badges on the technologist dashboard. 
ART Compass Features

Additionally, pictures, videos, and written test questions are randomly refreshed every month from a large database of multimedia files to eliminate bias (being familiar with images and expected answers for example) for an ART laboratory’s quality assurance plan.

Evaluating and documenting competency of personnel responsible for testing is required at least semiannually during the first year the individual tests patient specimens, and at least annually thereafter. Competency assessment must be performed for testing personnel for each test that the individual is approved by the laboratory director to perform. The following six (6) procedures are the minimal CLIA regulatory requirements for assessment of competency for all personnel performing laboratory testing.

CLIA Requirements ART Compass Annual Procedure Evaluation
Direct observations of routine patient test performance, including patient preparation, if applicable, specimen handling, processing and testing.Observation of Performance 
Monitoring the recording and reporting of test resultsTest Report Completion 
Review of intermediate test results or worksheets, quality control records, proficiency testing results, and preventive maintenance recordsQC/PT/PM Records
Direct observations of performance of instrument maintenance and function checksInstrument Maintenance
Assessment of test performance through testing previously analyzed specimens, internal blind testing samples or external proficiency testing samplesPeer Assessment 
Assessment of problem solving skillsProblem Solving 
Standard forms in ART Compass include Annual Procedure Evaluation Recording Forms

September is a great time to perform an FDA Compliance quality assurance audit in your IVF Lab! Visit the IVF Lab Playbook.

SeptemberFDA Audit
OctoberStaff Audit
NovemberPatient Satisfaction and Security
DecemberSpace and Supplies
JanuaryPreventative Maintenance, Air Quality, and Deep Clean
FebruaryBiennial P&P Updates, Review, and Sign Off
MarchGeneral IVF lab CAP Inspection Preparations
April
May
June
July
August
The ARTC IVF Lab Playbook!

September is a great time to perform an FDA Compliance quality assurance audit in your IVF Lab!

FDA Quality Assurance for IVF Labs
FDA Quality Assurance for IVF Labs

This blog post will provide you with a month’s schedule of specific quality assurance activities that will keep your IVF lab compliant with FDA Title 21 Code of Federal Regulations (CFR) Part 1271 and College of American Pathologist inspections. It will also provide background on FDA and CAP requirements.

FDA requires prospective egg and sperm donors to be tested for HIV, Hepatitis B and C, chlamydia, and gonorrhea, and for stored embryos, eggs, and sperm to be labeled so they don’t get mixed up. The FDA has the power to inspect and shut down IVF labs if they don’t meet the legal requirements.

Donated reproductive tissue (eggs or sperm) are regulated as human cells, tissues, and cellular and tissue-based products (HCT/Ps).  Any establishment that performs one or more manufacturing steps for HCT/Ps (recovery, processing, storage, labeling, packaging or distribution of products) must register with FDA and list their HCT/Ps in accordance with Title 21 Code of Federal Regulations (CFR) Part 1271.

Reproductive HCT/P donors are required to be screened for risk factors that may increase the chances of transmitting a communicable disease.

Donor screening consists of reviewing the donor’s relevant medical records for risk factors for, and clinical evidence of, relevant communicable disease agents and diseases.  These records include a current donor medical history interview to determine medical history and relevant social behavior, a current physical examination, and treatments related to medical conditions that may suggest the donor is at increased risk for a relevant communicable disease.

FDA Donor HCT/P Eligibility Determination: 3 Necessary Factors

Donor screening must document three items: donor medical history (ie risk factor assessment), physical exam and review of other relevant medical records, and donor infectious disease testing. After those items are reviewed by a physician or responsible person, a donor eligibility determination can be made. Donors can be deemed “eligible” for anonymous donation, or “ineligible” (and therefore the donation can only be directed, not anonymous). An ineligible directed reproductive tissue donor can provide semen, oocytes, or embryos, to a specific recipient, and who knows and is known by the recipient before donation, provided they are counseled appropriately and sign a waiver.

What is the IVF lab’s responsibility for maintaining FDA compliance?

Both FDA and CAP have specific requirements for IVF labs to follow. The IVF laboratory must be registered with FDA and have a procedure for reporting device-related adverse patient events, donor records must include a statement of eligibility or ineligibility and a summary of the records used to make the donor-eligibility determination, and there must be a written procedure for investigating donor infections or adverse events after reproductive donor cells/tissues are received or implanted.

Donor cells/tissues must be labeled with the following information in accordance with the intended use:

Furthermore, for testing performed by clinical lab staff in Endocrinology or Andrology, prior to clinical use of each modified FDA-cleared or approved test and laboratory-developed tests (LDTs), the laboratory must perform a validation study and prepare a written assessment of each of the following test method performance specifications. Whenever available, reagents and supplies used in the collection, processing and cryopreservation of gametes and/or embryos should be cleared or approved by FDA for human use.

Lastly, the entire staff should be competent in FDA related skills and knowledge, and the IVF laboratory director or designee must interact with agencies FDA, as appropriate, for laboratory-related matters.

FDA Related CAP Requirements
GEN.20351: Adverse Patient Event Reporting
RLM.12455: FDA Registration
RLM.12510: Donor Cells/Tissues Labeling
RLM.12587: Donor Infection/Adverse Events Investigation
DRA.11450: Director Responsibility – Interaction with Government or Regulatory Interaction
COM.40350: Validation of Test Performance Specifications
RLM.03480: FDA-Cleared/Approved Reagents and Supplies
Selected CAP Requirements for IVF Labs

One Month Schedule of FDA related IVF Lab QA Activities

Start each month by answering “In Progress” to each question, then assign this survey to junior staff using the “assign” button. This will document both continuing education and quality assurance activities.

Create or update a schematic map of all tank or canister eligibilitiesPost up to date schematic in tank room(s). Download our editable template here! Tank-Schematic-1-1.
Review Tissue in Donor Canisters/ TanksMove all eligible donors to a single canister or tank. Update cryo records and log books.
Separate Sperm and Egg Bank Donor BindersParticularly review shipping records to ensure that when donor tissue is received it is located in the correct binder, tank, and canister.
Take the FDA Survey in the ART Compass app and assign survey to staffReview competency results and assign any needed remediation. Download the free ART Compass app

Apple App Store: 
https://itunes.apple.com/us/app/art-compass/id1442048939?mt=8

Google Play Store: 
https://play.google.com/store/apps/details?id=com.artproficiencyapp
Update FDA Cryopreserved tissues eligibility formsCopy language directly from HCTP and replace out of date language.
Review Summary of Records formsUpdate out of date language by reviewing FDA Warning Letters (search for “fertility”).
Review Donor Risk Checklist / Questionnaire for updated risk questionsUpdate out-of-date language by reviewing FDA Warning Letters (search for “fertility”).
Review Requisitions for tissue type – anonymous, directed donor, and for future GCCorrect sperm freezing, egg cryo, and IVF requisitions so that IVF Lab can put an accurate FDA Cover sheet or sticker with each cryo record.
Review FDA eligibility form or stickers with each cryopreserved tissue by randomly selecting 10 GC transfers, 10 Egg Donor Embryos, and 10 Sperm Donor EmbryosHold a staff meeting to ensure that each FDA eligibility status’ are used correctly. Goal of 100% compliance. Document staff/ lab meeting.
Review one full binder of sperm records and one full binder of embryo records for presence of FDA Eligibility sheets or stickers. If missing more than 3 per binder review all binders.Replace or correct any FDA Eligibility sheets in each binder.
Read and sign off on all FDA related policies and proceduresDocument each person for each Policy and Procedure. Assign them to staff and records annual sign offs in the ARTC Document control system.
Read FDA Warning Letters for fertility clinics.Discussion deviations in a lab meeting and document meeting.
Review all tests and devices used and check for new FDA approved products.Still using unapproved tests or devices? Are there any new tests of devices that can replace the unapproved ones?
Review any FDA reportable adverse donor or device eventsPerform a Root Cause Analysis to determine the cause of any incidents.
Notify the Laboratory Administrator and the Laboratory Director of the findings.
Complete FORM FDA 3500 either in paper format or online at
www.fda.gov/medwatch/report.htm
IVF Lab Director Responsibilities Create a folder with evidence of compliance, such as records, reports, or responses to FDA. Make sure to notify FDA of any change in directorship! Update FDA Registration menu.
Audit companies that perform any manufacturing step for the IVF laboratoryCheck the FDA website for current registration, possible FDA actions against contractors, and patient comments. Take action on any notification of defects or issue with supplies that may affect patient care and document actions.
Hold Mock FDA Inspection.Are you ready for FDA to show up at your IVF Clinic? Review electronic medical records of donor tissue recipients and “provide recommendations” in a mock inspection.
Monthly Schedule of FDA Quality Assurance Activities
Download

SeptemberFDA Audit
OctoberStaff Audit
NovemberPatient Satisfaction and Security
DecemberSpace and Supplies
JanuaryPreventative Maintenance, Air Quality, and Deep Clean
FebruaryBiennial P&P Updates, Review, and Sign Off
MarchGeneral IVF lab CAP Inspection Preparations
April
May
June
July
August
IVF Lab Digital Playbook!